We operate a robust patient complaints procedure. Our complaints procedure is set up to allow all parties in the process to answer your concerns in a fair and considered way. You must demonstrate that every stage was exhausted before progressing to the next stage.
A complaint must be made in writing. Use this form for all stages to raise a complaint. You will receive conformation and a reference of the complaint within 10 working days of receipt. You will receive a full written response within 40 working days of receipt.
Stage 1
You have to write to the treating dentist / member of staff you want to complain about. You must demonstrate that you tried to resolve your concern at this level.
Stage 2
You have the opportunity to report the matter to Dr Stephan J Jansen van Vuuren, in writing at igdpprivate@gmail.com, explaining briefly your concerns and how you would like to see it resolved.
Stage 3
If your concerns remain unresolved, you can contact the Dental Complaints Service who will review your case in full.
Dental Complaints Service
Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA
Tel: 08456 120 540 at local rate (Monday – Friday 9am – 5pm)
Stage 4
The General Dental Council will review your complaint when the first 3 stages did not lead to a resolution. This will be the final stage in the complaints procedure.
General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800
