Oscar Wilde — 'Nowadays we are all of us so hard up that the only pleasant things to pay are compliments. They're the only things we can pay.'
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We operate a robust patient complaints procedure. Our complaints procedure is set up to allow all parties in the process to answer your concerns in a fair and considered way. You must demonstrate that every stage was exhausted before progressing to the next stage.
A complaint must be made in writing. Use this form for all stages to raise a complaint. You will receive conformation and a reference of the complaint within 10 working days of receipt. You will receive a full written response within 40 working days of receipt.
You have to write to the treating dentist / member of staff you want to complain about. You must demonstrate that you tried to resolve your concern at this level.
You have the opportunity to report the matter to the CQC Manager, Pinar Mac Sweeney, in writing, explaining briefly your concerns and how you would like to see it resolved.
If your concerns remain unresolved, you can contact the Dental Complaints Service who will review your case in full.
Dental Complaints Service
Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA
Tel: 08456 120 540 at local rate (Monday – Friday 9am – 5pm)
The General Dental Council will review your complaint when the first 3 stages did not lead to a resolution. This will be the final stage in the complaints procedure.
General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800