Compliments procedure

Oscar Wilde — 'Nowadays we are all of us so hard up that the only pleasant things to pay are compliments. They're the only things we can pay.'

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Complaints procedure

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We operate a robust patient complaints procedure. Our complaints procedure is set up to allow all parties in the process to answer your concerns in a fair and considered way. You must demonstrate that every stage was exhausted before progressing to the next stage.

A complaint must be made in writing. Use this form for all stages to raise a complaint. You will receive conformation and a reference of the complaint within 10 working days of receipt. You will receive a full written response within 40 working days of receipt.

  • Stage 1
    You have to write to the treating dentist / member of staff you want to complain about. You must demonstrate that you tried to resolve your concern at this level.

  • Stage 2
    You have the opportunity to report the matter to the CQC Manager, Pinar Mac Sweeney, in writing, explaining briefly your concerns and how you would like to see it resolved.

  • Stage 3
    If your concerns remain unresolved, you can contact the Dental Complaints Service who will review your case in full.

Dental Complaints Service
Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA

Tel: 08456 120 540 at local rate (Monday – Friday 9am – 5pm)

  • Stage 4
    The General Dental Council will review your complaint when the first 3 stages did not lead to a resolution. This will be the final stage in the complaints procedure.

General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800